VICIdial Development - Custom Call Center Solutions

VICIdial is an open-source call center software for inbound/outbound campaigns, blended call centers, and telemarketing automation.

Yes, for customization & cost savings. VICIdial offers unlimited scalability, no licensing fees, and full source code access.

Yes, with proper server clustering (load-balanced web/DB servers) and cloud deployment.

Yes, with adjustable algorithms to comply with TCPA/FCC regulations and maximize agent productivity.

Supports PCI-DSS Level 1 with call recording encryption, SIP TLS, and agent screen masking.

Yes, via API or third-party bridges for screen pops, call logging, and CRM sync.

Custom deployments start at ₹ 6 Lakhs+ (hosting, CRM integrations, and reporting affect pricing).

Yes, through API gateways for omnichannel blending (calls + WhatsApp chats in one interface).

The #1 choice for offshore BPOs needing multilingual IVR, agent monitoring, and real-time analytics.

Yes, for 90% of use cases at 10% of the cost – lacks some enterprise UI polish but far more flexible.